Privacy Policy

Castelo Beach Resort is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights in relation to it.

1. Information We Collect

When you interact with our website or make a booking, we may collect the following:

  • Personal details — name, email address, phone number, and country of residence.
  • Booking information — arrival/departure dates, accommodation type, number of guests, and special requests.
  • Payment details — processed securely via our payment providers; we do not store card details.
  • Technical data — IP address, browser type, and pages visited, collected automatically via cookies and analytics tools.
  • Communications — messages or enquiries you send us via the contact form or email.

2. How We Use Your Information

We use your data to:

  • Process and manage your reservation.
  • Communicate with you about your booking, including confirmations and updates.
  • Respond to enquiries submitted via our contact form.
  • Send relevant information about your stay (e.g. arrival instructions, activity options).
  • Improve our website and services through anonymised analytics.
  • Comply with legal obligations where required.

We will only send you marketing communications if you have opted in to receive them. You may unsubscribe at any time.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • Service providers who assist with operations (e.g. payment processors, email delivery services), bound by confidentiality agreements.
  • Authorities if required by law or to protect the safety of guests and staff.

4. Cookies

Our website uses cookies to improve functionality and analyse traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though some features of the website may not function correctly as a result.

We use analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and anonymised.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for a period of 5 years for accounting and legal compliance purposes.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data, subject to legal obligations.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at reservations@castelobeachresort.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. airline booking pages, Google Maps). We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

If you have questions or concerns about how we handle your data, please contact us at reservations@castelobeachresort.com or call +27 82 577 4888.